At Luck BD, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information. We keep it plain and straightforward — no legal jargon designed to confuse.
Six core privacy commitments every Luck BD player can count on.
All personal data stored on Luck BD servers is protected using industry-standard AES-256 encryption. Your account details, payment information, and gaming history are never stored in plain text.
Luck BD does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the Luck BD platform and its essential service providers.
Transactions via bKash, Nagad, and Rocket are processed through encrypted payment gateways. Luck BD does not store your full mobile banking credentials on its servers at any point.
Luck BD only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We do not collect data for the sake of it.
Luck BD players have the right to access, correct, and request deletion of their personal data at any time. Submit a request via live chat or email and the team will respond within 30 days.
If you no longer want to receive promotional messages from Luck BD, you can opt out at any time through your account settings or by contacting the support team. Opt-out requests are processed within 48 hours.
Welcome to the Luck BD Privacy Policy. Luck BD is committed to protecting the personal information of every player who registers and plays on the platform. This Privacy Policy explains how Luck BD collects, uses, stores, and protects your personal data when you use the Luck BD website, mobile site, or app.
By registering an account on Luck BD, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the Luck BD platform.
This policy applies to all users of the Luck BD platform, including registered players, visitors who browse without registering, and anyone who contacts the Luck BD support team. It covers all data collected through the website, the Luck BD app, live chat, email, and any other channel through which you interact with Luck BD.
Plain Language Commitment: Luck BD has written this Privacy Policy in plain English so that every player — regardless of their background — can understand exactly how their data is handled. If anything is unclear, contact the support team via live chat and we will explain it directly.
Luck BD collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are set out in the table below.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender | Registration form |
| Contact Data | Mobile number, email address | Registration form, support interactions |
| Payment Data | bKash / Nagad / Rocket account number, transaction reference | Deposit and withdrawal requests |
| Verification Data | Government-issued ID, selfie photo | KYC verification process |
| Technical Data | IP address, device type, browser, operating system | Automatically on site visit |
| Usage Data | Pages visited, games played, session duration, bet history | Automatically during platform use |
| Communications Data | Live chat transcripts, support emails | When you contact Luck BD support |
Luck BD does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).
Every piece of data that Luck BD collects serves a specific, legitimate purpose. We do not collect data speculatively or without a clear reason. The main purposes for which Luck BD uses your personal data are:
Marketing Opt-In: Luck BD will only send you promotional SMS or email messages if you have explicitly opted in during registration or through your account settings. You can withdraw your consent at any time.
The Luck BD website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.
Luck BD uses the following types of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Luck BD platform. Luck BD does not use third-party advertising cookies or tracking pixels for external ad networks.
Luck BD retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by Luck BD are as follows:
When personal data is no longer required, Luck BD securely deletes or anonymises it so that it can no longer be linked to an individual player.
Luck BD takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, Luck BD will notify affected players as soon as reasonably practicable and will take immediate steps to contain and remediate the breach.
Your Role in Security: Luck BD's security measures are most effective when players also take steps to protect their own accounts. Use a strong, unique password for your Luck BD account, enable two-factor authentication if available, and never share your login credentials with anyone.
As a Luck BD player, you have a number of rights in relation to your personal data. Luck BD is committed to honouring these rights promptly and without unnecessary barriers. Your rights are summarised below.
You can request a copy of all personal data that Luck BD holds about you at any time. We will provide this within 30 days of your request.
If any personal data Luck BD holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
You can request that Luck BD delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You can request that Luck BD restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
You can request that Luck BD provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
You can object to Luck BD processing your personal data for direct marketing purposes at any time. Your objection will be acted upon immediately.
To exercise any of these rights, contact the Luck BD support team via live chat or email at [email protected]. Luck BD will respond to all valid requests within 30 days. In some cases, Luck BD may need to verify your identity before processing a data rights request.
The Luck BD platform is strictly for adults aged 18 and over. Luck BD does not knowingly collect personal data from anyone under the age of 18. If Luck BD becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and believe that a minor has registered on the Luck BD platform using false information, please contact the support team immediately via live chat or at [email protected]. Luck BD will investigate and take appropriate action as quickly as possible.
18+ Only: Luck BD uses age verification checks during the registration process and may request additional proof of age at any time. Protecting minors from online gambling is a core responsibility that Luck BD takes seriously.
Luck BD may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how Luck BD handles your personal data, registered players will be notified via SMS or in-app notification before the changes take effect. Your continued use of the Luck BD platform after any update to this policy constitutes your acceptance of the revised terms.
Luck BD recommends reviewing this Privacy Policy periodically so that you are always aware of how your data is being handled. If you have any concerns about a change to this policy, please contact the support team before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Luck BD handles your personal data, the support team is available 24 hours a day, seven days a week.
Data Rights Requests: To submit a formal data access, correction, or deletion request, please contact Luck BD via email with the subject line "Data Rights Request" and include your registered mobile number so the team can verify your identity and locate your account.